Course Name | Reservation and Ticket Sales in Aviation |
Code | Semester | Theory (hour/week) | Application/Lab (hour/week) | Local Credits | ECTS |
---|---|---|---|---|---|
HYHY 201 | Fall | 3 | 0 | 3 | 3 |
Prerequisites | None | |||||
Course Language | Turkish | |||||
Course Type | Required | |||||
Course Level | Short Cycle | |||||
Mode of Delivery | - | |||||
Teaching Methods and Techniques of the Course | ||||||
Course Coordinator | - | |||||
Course Lecturer(s) | ||||||
Assistant(s) | - |
Course Objectives | Be familiar with the terminology associated with reservations and tickets, void, refund, rebooking, rerouting recognize such actions on the ticket, e-ticket coupon status codes, to have information about their passenger rights issues with tickets |
Learning Outcomes | The students who succeeded in this course;
|
Course Description | Terms and considerations regarding reservation and ticket, e-ticket coupon status codes, void, refund, rebooking, rerouting procedures, infant and child fees, passenger rights on tickets |
Related Sustainable Development Goals | |
| Core Courses | X |
Major Area Courses | ||
Supportive Courses | ||
Media and Managment Skills Courses | ||
Transferable Skill Courses |
Week | Subjects | Required Materials |
1 | Basic concepts | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1 |
2 | Booking methods, implementation activities | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1 |
3 | Special requests, infant and child tickets | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:1 |
4 | Taxes on air tickets, the validity of the ticket | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2 |
5 | ARNK segment, Void, no-shows, rebooking and rerouting rules | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2 |
6 | Applications of the process reval | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:2 |
7 | Midterm exam | |
8 | Application related reissue process | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3 |
9 | PTA,MCO, EMD | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3 |
10 | Rules and practices regarding refunds | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:3 |
11 | Restrictions on the ticket endorsement | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4 |
12 | Ticket related to passenger rights and responsibilities | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4 |
13 | Ticket sales related international agreements | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter:4 |
14 | Ticket sales policies, customer relations, problem solving techniques | Megep yayınları. (2012). Biletleme İşlemleri. Konaklama ve Seyehat Hizmetleri. 812STE037. Chapter: Evaluation |
15 | Review | |
16 | Final exam |
Course Notes/Textbooks | DHM and DGCA regulations, documents, TGS THY training notes |
Suggested Readings/Materials |
Semester Activities | Number | Weigthing |
Participation | 16 | 8 |
Laboratory / Application | ||
Field Work | ||
Quizzes / Studio Critiques | ||
Portfolio | ||
Homework / Assignments | 1 | 10 |
Presentation / Jury | ||
Project | ||
Seminar / Workshop | 1 | 12 |
Oral Exam | ||
Midterm | 1 | 30 |
Final Exam | 1 | 40 |
Total |
Weighting of Semester Activities on the Final Grade | 3 | 50 |
Weighting of End-of-Semester Activities on the Final Grade | 1 | 50 |
Total |
Semester Activities | Number | Duration (Hours) | Workload |
---|---|---|---|
Course Hours (Including exam week: 16 x total hours) | 16 | 3 | 48 |
Laboratory / Application Hours (Including exam week: 16 x total hours) | 16 | ||
Study Hours Out of Class | 16 | 3 | 48 |
Field Work | |||
Quizzes / Studio Critiques | |||
Portfolio | |||
Homework / Assignments | 1 | 6 | |
Presentation / Jury | |||
Project | |||
Seminar / Workshop | 1 | 3 | |
Oral Exam | |||
Midterms | 1 | 7 | |
Final Exams | 1 | 8 | |
Total | 120 |
# | Program Competencies/Outcomes | * Contribution Level | ||||
1 | 2 | 3 | 4 | 5 | ||
1 | To have knowledge of the theory, concept, method and tools that constitute the basis of ground services | X | ||||
2 | To have knowledge of the departments and equipment of the ground services and perform the regulations of ramp and apron | X | ||||
3 | To have knowledge of the relationship between aviation and meteorology and reporting | X | ||||
4 | To have knowledge of the factors affecting human performance and the basic concepts in aviation safety | X | ||||
5 | To have knowledge of the concepts of international aviation organizations, authority regulations, passenger and travel | X | ||||
6 | To perform dangerous goods, cargo, packaging, labelling and loading regulations | X | ||||
7 | To have knowledge of packed programmes on ticketing | X | ||||
8 | To have the skill of practical reasoning and right decision making against the problems encountered at daily operational activities | X | ||||
9 | To take the responsibility as an individual and a team worker; To communicate efficiently both verbal and written; To be positive, self-confident and open to criticism; To work effectively and efficiently | X | ||||
10 | To use a foreign language to track information related to the ground services and communicate with colleagues | X | ||||
11 | To use informative and communicative technologies that are required in the area of ground services in aviation |
*1 Lowest, 2 Low, 3 Average, 4 High, 5 Highest